FAQs

Check out answers to some of the most frequently asked questions below. If you can’t find the answer you’re looking for, please reach out. We’re always here to help.

CAN I ORDER JUST ONE SHIRT?

Yes, you can! 

WHAT IS YOUR TYPICAL TURNAROUND?

Our standard turnaround time is currently 5-7 business days from the time that you submit your order. If you have a specific deadline you need to meet, please let us know when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. We do have rush options available.

WHAT ABOUT MISTAKES?

We will replace the item when the mistake is OUR error. If you approve a proof with a mistake, it's your responsibility. 

DO YOU OFFER RUSH SERVICES?

If time is a factor, please let us know at the start of the conversation. We try to lessen the sting of rush fees. Rush charges get your order to the proverbial front of the line, but delays due to weather, power failures, vendor shortages, shipping errors, etc. fall outside even rush charges and will not be refunded.

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Visa, MasterCard, or American Express

  • Email Money Transfer

  • Google Pay

  • Apple Pay

  • PayPal

WHAT IS YOUR CANCELLATION POLICY?

Cancellations made after an order has been placed are subject to a 25% restocking fee, plus any additional fees required to cover services already rendered. We will not accept cancellations once production or any manipulation of the garments has begun, or once you have approved your artwork mock-up to proceed.

Once you have given us permission to print your order, you are 100% financially responsible.

WHAT ARTWORK FILES SHOULD I SEND?

We need to be able to open and print your design clearly. Please provide only high-quality, clear images.

Common file types include SVG, JPEG, and PNG.

DO YOU OWN THE RIGHTS TO MY DESIGN AFTER MY ORDER?

We will only print your logo for your chosen items. It remains your intellectual property, and it is safe with us. If you hire us to create artwork for you, you are strictly paying for the labour and thought process to produce the artwork. You are not paying for ownership or rights to the artwork, only the creation fees. You own all artwork you submit to us for printing that is not created by employees at WeCraft Creatives. We will not reproduce your artwork, trademarked or not, without your or the rightful owner’s consent.

HOW DO I PICK A FONT?

Please visit dafont.com. Select the style of fonts you’d like to consider using, and enter to preview your text in up to 100 fonts at a glance. For our use, we only need the font name you would like to use.

CAN I BRING IN MY OWN SHIRTS?

If you bring your own garments, we may be able to print on them for you; however, please be advised that this does run the risk of the garment reacting unexpectedly. Everything in our collection is something we’ve printed on before, so we know exactly how it will react to the processes we put it through.

For customer-supplied garments, there's no way to know until we try, so there are risks associated with supplying your own garments. We only accept these requests on a case-by-case basis, so it’s best to bring one in before you buy them all.

When you provide the shirts, we charge for the number of properly printed shirts, and we do not cover the cost of misprints.

HOW DO I GET MY ARTWORK TO YOU? 

You can upload files with each item you purchase from our website, or email us at orders@wecraftcreatives.com with your "order number" as the subject line.

BULK ORDERS 10 plus of the same item

For custom orders, please send an email specifying your design requirements and quantity to orders@wecraftcreatives.com with the subject line, BULK ORDER